Technical Services We have varying product offerings with a cross section of service level cover. These levels drive differing costs appropriately and are as follows: Self Help Exchange
This is a ‘like for like’ exchange of on-site spares (by serial number). Technical ‘On Site’ Exchange
This is exchange of faulty equipment that includes power down
and disconnect of faulty unit and replacement and test of the
good unit. Technician Services
This is project activity that includes installations, decommissions, audits and Hardware/Software upgrades. Filtration
This can be done either on site or at our Warehouse in Staines. Valuing Your Stock and Customer Newcotech understand that the service we provide is an extension of your business. Stock services include: Complete Reverse Logistics Management
The collection and return of faulty stock to our client's premises within 3 working days of the call. Buffer Stock Management
Buffer stock and mobile kit management and replenishment throughout the UK. Repair Management
Managing the delivery of clients' stock and repair items to third party repairers. CHDI
Configure, hanger, distribution and installation of Customer owned stock. Spare/Repair Filtration
Inspection of units on site to verify that a 'defective' item is actually faulty prior to exchange and/or transfer to a third party repairer. Checks and minor repairs can also be carried out at our warehouse in Staines. Integrated Electronics Systems Newcotech have a fully integrated call handling system, which ensures that any transaction is processed quickly and efficiently. Our system allows customers to review the progress of the call via our bespoke monitoring system. Customers can: • Log calls by direct electronic interfaces (FTP)
• Log calls by e-mail
• Log calls by fax/telephone
• Request tailored reports using our 'AutoPilot' reporting structure
• Obtain proof of delivery on all calls via the Newcotech website We believe that the Newcotech reporting system is second to none. Each call is tracked by our incident management software, which can provide full e-mail updates on individual or group calls. This information is available to Newcotech Customers 24 hours a day via the Newcotech website. In excess of 98% of calls passed to Newcotech are received and managed electronically. | 
